Return Policy

Returns & Refunds

We want you to love your CHIEF piece. If your item arrives damaged or defective, please contact us immediately and we’ll arrange a repair, replacement, or refund in line with Australian Consumer Law.

As our jewellery is delicate and often worn directly on the skin, we’re unable to accept returns for change of mind, incorrect purchases, or items damaged through customer error. Earrings are final sale unless faulty.

To request a return, please contact our support team via the Contact Page. Once approved, you’ll be asked to send your item back to our global warehouse in Australia. The product must be received in original condition with original packaging. Return shipping costs are the responsibility of the purchaser.

Refunds are processed once the returned item is received and inspected.

Cancellations

To make an order cancellation please contact us immediately/

If you cancel your purchase within 24-hours, we can unconditionally refund your money. Otherwise, your items will need to be returned to our global warehouse before we can issue the refund to you. 

Shipping Costs

Return shipping costs are non-refundable and are the responsibility of the customer.

We recommend using a trackable or insured shipping service, as we cannot guarantee receipt of returned items.

It is the responsibility of the customer to pay any shipping costs when returning a product. These costs are nonrefundable, unless it is confirmed defective under warranty. 

The time it takes for your exchanged product to reach you will largely vary on your location.

Sale Items

Sale or clearance items are final sale and not eligible for refund or exchange unless deemed faulty under Australian Consumer Law.

Need Assistance?

Should you need more information about our refund policy, please reach out to us on our Contact Page or Chat. 

Our customer service reps are available to assist you.